Human + artificial intelligence = real improvement™
AI for business process improvement · For-profit & non-profit · Since 1988Put AI to work where the work happens.
JDQ builds AI agents and applications into the steps of your processes that slow you down. Your people get time back for relationships, growth, and the important work that never seems urgent. We have measured and improved processes for 38 years, so every project starts with a baseline and ends with a result you can verify.
- 130 minOffice adminCollect timesheets and delivery records
- 225 minAccounting clerkCheck them against the contract and PO
- 320 minAccounting clerkKey the invoice into accounting
- 415 minManagerReview and approve
- 510 minOffice adminEmail the invoice to the customer
- 630 minAccounting clerkChase late payment
Give your people time for the work only people can do.
When AI handles the routine steps, the benefits show up well beyond cost savings.
Make your time with people count
Spend less time on data entry and status chasing, and more with customers, donors, staff and partners.
Finally get to "important but not urgent"
Strategy, training, process fixes and new offerings stop being pushed aside by the daily urgent work.
IMPORTANT · NOT URGENTStaff bring solutions, not just problems
With AI to research, analyze and draft, employees can bring their manager a worked-out proposal instead of only an issue.
Grow instead of cut
Use the people you already have to grow faster and compete at a lower cost per unit of work, rather than cutting through layoffs and attrition.
Safe, secure and private
Controls for data, access and accuracy are built in from day one. Fewer surprises means a better return on your AI investment.
For-profit and non-profit
Businesses use the time to grow revenue. Non-profits use it to serve more people with the staff and funding they already have.
Winner, 2007 BCTIA Technology Impact Award for Leadership in Social Responsibility
ChatGPT is the tip of the iceberg.
Most business leaders only see the chat window. The real gains in process improvement are below the waterline, where AI is connected to your knowledge, your systems and your processes. Select a layer to see what it does.
Human + artificial intelligence = real improvement™
Ports, mills, warehouses, offices and job sites. Real work runs on processes, and every process can improve.
Four services, one goal: measurable process improvement.
AI Readiness Assessment
Find the processes where AI pays off first, with a baseline and a ranked roadmap.
Start here →AI Agents & Automation
Agents that read, route, draft and update records, with people approving what matters.
Learn more →Custom AI Apps & Integration
Assistants and tools built on your data and connected to the systems you already run.
Learn more →AI Governance & Quality
Implement AI safely, securely and privately, with the controls and monitoring that protect your ROI.
Learn more →We run JDQ on the same AI we build for you.
Before we recommend an approach to a client, we test it on our own operations. Each internal project is documented the same way a client engagement is: baseline, build, results, lessons.
Our agents run inside Project Watch™, the end-to-end business app JDQ designed and built, with generative AI, RAG and MCP built in.
Planning and prototyping this website
We used an AI assistant to review our old site, write the plan, and build the clickable prototype you are looking at.
3Spheres™ Robotics Project: Aether™ collaborative service robot
A ten-year research project, led by JDQ, that designed and field tested Aether™, a collaborative service robot to help care staff support people with developmental disabilities and older adults. The project is on hold, but what we learned guides how JDQ uses AI today.
Run-time error and issue triage
Our applications report every warning, validation message and error back to JDQ by design, including new versions in user acceptance testing. An AI agent picks out the roughly 1% that need attention and documents them in Project Watch™, easing the testing burden for JDQ developers and client QA testers.
Assess, pilot, scale, govern.
A short, staged path. Each stage has a decision point, so you only invest further when the numbers support it.
Assess
Map the process, measure the baseline, and rank AI opportunities by value and risk.
2–4 weeksPilot
Build one focused agent or app with real users and real data, and measure it against the baseline.
4–8 weeksScale
Harden, integrate and roll out what worked. Train your team to own it.
OngoingGovern
Monitor accuracy, cost and risk. Keep the controls and records your auditors expect.
Ongoing
Early learning · JDQ works with a large child care service provider
AI learns the way people do.
Children learn by trying, getting it wrong and being guided. New staff do too. So does AI. We manage AI the way a good supervisor brings along a new team member: with clear examples, honest feedback, and trust that is earned one step at a time.
An AI "hallucination" is a confident mistake. People make those too. Catch it, fix the cause, and both get better.
Nobody gets the keys on day one. AI and people move from supervised to independent as their results earn it.
AI keeps getting better, fast. Be ready for it.
Each new generation of AI can do more than the last. That brings real promise and real peril. JDQ helps you capture the gains as they arrive, while keeping the risks under control.
The promise
- Work that needs a person today can be automated tomorrow.
- The cost of each AI task keeps falling.
- Small teams can compete with much larger ones.
- Non-profits can serve more people with the same funding.
The peril
- More capable AI can make bigger mistakes, faster.
- Staff adopt new tools before policies catch up.
- Systems tied to one vendor or model age quickly.
- Competitors who adapt sooner pull ahead.
Designs that outlast today's models
We keep your processes, data and AI models loosely coupled, so you can adopt a better model without rebuilding.
Separate real progress from hype
Scheduled reviews compare new AI capabilities with your roadmap and tell you what is worth acting on now.
Governance that grows with capability
As AI can do more, trust levels, controls and monitoring scale with it. See the trust ladder.
Your team grows with the tools
Training and new ways of working, so your people stay in charge of better and better AI.
The AI is new. The discipline isn't.
Quality systems, Lean, Six Sigma and custom software for telecom, manufacturing, engineering, energy and public-sector clients in British Columbia, Alberta, Saskatchewan, Ontario and Quebec. That experience is how we tell an AI demo from an AI improvement.
Where would AI save your team the most time?
A Readiness Assessment gives you a measured answer and a roadmap in a few weeks.
Human + artificial intelligence = real improvement™